Elite Team Logistics: Streamlining Contractor Management with Salesforce Experience and Service Cloud

About the Company

Elite Team Logistics (ETL), based in the U.S., is a premier provider of charter aviation security screening services. Serving clients across corporate, government, entertainment, and sports sectors, ETL delivers secure, seamless experiences for high-profile events. Known for its operational excellence and customer satisfaction, ETL specializes in managing dynamic security needs in fast-paced environments.

Overview

As ETL’s business grew, managing contractor staffing for events became increasingly complex. The company relied on a patchwork of tools—including Off Duty Blue, BambooHR, and spreadsheets—which created data silos, inefficiencies, and delays in contractor onboarding and assignment tracking. Significant manual effort was required to track compliance, assign contractors, and communicate updates—impacting the company’s ability to meet client expectations and scale effectively.

Approach

SPAR Solutions partnered with ETL to implement a modern, integrated Salesforce solution. Sales Cloud and Service Cloud were deployed to centralize event and contractor data. An Experience Cloud portal was built to enable contractors to manage profiles, view assignments, and receive approvals efficiently. SMS notifications were added to provide real-time job updates. To further streamline operations, Zapier integrations were used to synchronize contractor data between Salesforce and BambooHR, reducing manual data entry and ensuring accuracy.

Conclusion

By modernizing its contractor management processes with Salesforce, ETL enhanced operational efficiency and contractor engagement. Real-time updates and automated compliance tracking reduced risk and manual effort, while scalable systems now support ETL’s continued growth. Unified reporting provides leadership with actionable insights, positioning ETL to deliver exceptional service as it expands its footprint in the security services industry.

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