Verint Community

ELEVATE ENGAGEMENT

Unleash the Full Potential of Customer Collaboration

Our team of experts will help you seamlessly implement and optimize Verint Community. We tailor the platform to your unique needs, empowering you to create a dynamic, branded space where customers connect, share knowledge, and drive innovation. Leverage advanced analytics and AI-powered insights to turn community interactions into actionable intelligence, all while seamlessly integrating with your existing Verint ecosystem.

AMPLIFY CONNECTIONS

Transforming Customer Engagement into Measurable Business Value

Empower Your Customers

SELF-SERVICE

Empower Your Customers

Knowledge at Their Fingertips

Our team implements intuitive search and navigation, ensuring customers can quickly find answers from both official and community-generated content.

Peer-to-Peer Problem Solving

We enable robust discussion forums and Q&A sections, fostering a collaborative
environment where customers help each other.

Intelligent Routing

Our experts configure AI-powered systems to guide users to the most relevant resources or escalate to live support when needed.

Continuous Learning

We help you leverage community insights to constantly improve and expand your knowledge base, enhancing self-service effectiveness.

Unlock Customer Intelligence

DRIVE INSIGHT

Unlock Customer Intelligence

Integrated Customer Insights

Our team seamlessly connects community data with Verint's analytics tools, providing a holistic view of customer sentiment and trends.

Idea Generation and Innovation

Our experts set up ideation spaces within your community, turning customer feedback into a powerful engine for product development.

ROI Tracking

We configure comprehensive dashboards that directly tie community activities to key business outcomes, demonstrating tangible value.

Unify Customer Experiences

INTEGRATION

Unify Customer Experiences

Omnichannel

Our team ensures your community integrates smoothly with other customer touchpoints, creating a consistent, seamless experience.

CRM and Case Management

We link community interactions with your CRM and case management systems, providing agents with full context for personalized support.

Knowledge Management

Our experts connect community-generated content with your official knowledge base, creating a dynamic, ever-evolving resource.

Enterprise-Grade Capabilities

SCALABLE & SECURE

Enterprise-Grade Capabilities

Flexible Customization

We tailor the community's look, feel, and functionality to align perfectly with your brand and unique business requirements.

Global Reach

Our team configures multilingual and multi-community capabilities, enabling you to engage customers worldwide while maintaining brand consistency.

Robust Security

We implement enterprise-level security measures, ensuring your community remains a trusted space for customers and your business.

Compliance and Governance

Our experts set up advanced moderation tools and audit trails, helping you maintain regulatory compliance and community health.

Testimonials

How a trusted partner makes all the difference…

“SPAR helped us define, analyze, and customize within our budget and timeline. Working with SPAR was an absolute pleasure and we were able to launch without a hitch!”

Nina Rosenbladt

Senior Director of Business Analytics at SI-BONE

“SPAR has been a true partner in everything from large development projects to day-to-day management. I could not have led my department without them.”

Melissa Phan

Senior Business Intelligence Analyst at NeoGenomics

"SPAR’s actions speak much louder than anything that's written in print… they have proven time and again to be reliable, knowledgeable, and transparent with my entire company… they've empowered me to remain trustworthy and communicate throughout my entire organization."

Dan Wagner

Chief Commercial Officer at Spark Biomedical

“SPAR brings their experience to help us think through the important details. We wouldn’t have been able to grow if not for the processes SPAR has helped us implement.”

Oliver Brouse

Corporate Controller at Earlens

“We had several calls with prospective partners and none of the others seemed to understand our goals and objectives. It was quite apparent that not only did SPAR understand but could relate their understanding back to us. Excellent partner, excellent outcome.”

Joey Len

Enovate Medical

AMPLIFY COMMUNITY ENGAGEMENT & ENHANCE CUSTOMER EXPERIENCES

Unleash the Full Potential of Customer Collaboration

Transforming Customer Engagement into Measurable Business Value

Empower Your Customers

Unlock Customer Intelligence

Unify Customer Experiences

Enterprise-Grade Capabilities

Need Help with Verint Community?

Our Solutions in Action

How a trusted partner makes all the difference…

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