Salesforce Community

Earlens Corporation's Salesforce Integration Achieves 25% Improvement in Data Quality

company overview

Earlens Corporation is a leading provider of innovative hearing aid solutions that are revolutionizing the way people experience sound
Their products are designed for a wide range of customers with varying degrees of hearing loss and feature rechargeable batteries and wireless connectivity
Earlens Corporation is committed to exceptional customer service, offering personalized fitting and ongoing care to ensure their customers get the most out of their products

Location

Menlo Park, CA

Industry

Medical Device

Employees

51-200

SPAR by Numbers

‍

1000

+

Completed Projects

15

Yrs

In the Industry

140

+

Metric 3

$100

m

Metric 3

1000

+

Completed Projects

20

+

Years in Business

6

+

Year Average Client Partnership

100

+

Technologies Supported

challenges

Incomplete communication from providers regarding updates or changes to components in the hearing aids for patients resulted in inaccurate data and potential compliance issues
Maintaining up-to-date and accurate information for regulatory compliance and customer care was challenging
Providers filled out and mailed paper registration cards for components creating inefficiency
The time-consuming registration process was not ideal for providers or patients

solutions

Implemented Salesforce Community to build a customized portal for product registration, providing an intuitive and guided user experience for providers and patients
Tibco Scribe was integrated between Earlens' ERP system and Salesforce to streamline data exchange and reduce the risk of errors
An integrated system for orders, asset management, and automation was implemented, improving efficiency and eliminating manual processes

results

Earlens Corporation improved its data quality by 25%, reduced product registration time to less than 3 minutes, and enhanced the overall provider and patient experience.

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