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Earlens

Earlens is an innovative medical technology company responsible for developing the Earlens® Contact Hearing Solution. This revolutionary, non-surgical hearing solution directly activates the hearing system using a small lens to vibrate the eardrum, replicating the body’s natural hearing process. The Earlens® Contact Hearing Solution earned a spot in TIME magazine’s Best Inventions of 2020.

Overview

Earlens offers a revolutionary hearing aid, but their paper-based systems created challenges for regulatory compliance and an ideal patient experience. Providers were required to fill out paper registration cards for components and return them by mail. Providers needed to communicate to Earlens each time components in the hearing aid were updated or changed; this did not always happen. Consequently, Earlens was missing up-to-date and accurate information for regulatory compliance and customer care to provide warranty and support.

Conclusion

Earlens offers a revolutionary hearing aid, but their paper-based systems created challenges for regulatory compliance and an ideal patient experience. Providers were required to fill out paper registration cards for components and return them by mail. Providers needed to communicate to Earlens each time components in the hearing aid were updated or changed; this did not always happen. Consequently, Earlens was missing up-to-date and accurate information for regulatory compliance and customer care to provide warranty and support.

Approach

Earlens offers a revolutionary hearing aid, but their paper-based systems created challenges for regulatory compliance and an ideal patient experience. Providers were required to fill out paper registration cards for components and return them by mail. Providers needed to communicate to Earlens each time components in the hearing aid were updated or changed; this did not always happen. Consequently, Earlens was missing up-to-date and accurate information for regulatory compliance and customer care to provide warranty and support.