MuleSoft

Raritan Improved Productivity by Over 25% through CRM-ERP Integration

company overview
  • For over 35 years, Raritan has been assisting IT professionals by offering real-time visibility, secure access, and control of their IT infrastructures
  • Raritan, a Legrand brand, is a leading provider of intelligent rack PDUs, KVM switches, and advanced data center infrastructure solutions
  • Raritan empowers businesses with cutting-edge data center technology for refined control, efficiency, and real-time insights
Location
Somerset, NJ
Industry
IT Services
Employees
258
Working with SPAR since
Raritan
SPAR  by Numbers

1000

+

Completed Projects

15

Yrs

In the Industry

140

+

Metric 3

$100

m

Metric 3
1000
+
Completed Projects
20
+
Years in Business
6
+
Year Average Client Partnership
100
+
Technologies Supported
challenges
  • High volumes of data and manual entry into JDE ERP caused delays, impacting customer satisfaction and project timelines
  • Delays and error risks arose from manually entering sales commission data from Salesforce into the ERP system
  • The sales team encountered challenges in converting a large number of opportunities into orders
  • Negative impact on customer satisfaction and project timelines due to manual entry of data causing processing delays and errors
solutions
  • Salesforce and JDE ERP were integrated using Mulesoft anypoint platform, automating the order creation process and simplifying commission management
  • Mapped different order types and their associated data to ensure accurate and efficient order creation
  • Business rules for each order type were documented, ensuring the accuracy and consistency of the orders generated
  • Process mapping was implemented to identify and streamline audits, compliance steps, and notifications based on specific business requirements
results

Order creation time was reduced from over 5 minutes to under 20 seconds, and productivity increased by over 25%.

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