MuleSoft
Raritan Improved Productivity by Over 25% through CRM-ERP Integration
Location
Somerset, NJ
Industry
IT Services
Customer Segments
Data Centers, Government, MSPs
Solutions Stack
Salesforce, MuleSoft
At A Glance
Challenges
- High opportunity volumes were difficult to convert efficiently into orders
- Manual entry of data into JDE ERP led to delays and processing errors
- Sales commission data had to be manually transferred from Salesforce to ERP
Solutions
- Applied process mapping and custom business rules to ensure audit and compliance accuracy
- Integrated Salesforce with JDE ERP using MuleSoft Anypoint Platform
- Automated order creation and commission data workflows across platforms
Results
- Reduced order creation time from 5 minutes to under 20 seconds
- Increased overall productivity by more than 25%
- Improved accuracy and speed across sales and finance processes
About the Company
Raritan, a Legrand brand, has been a trusted name in IT infrastructure for over 35 years. Known for delivering intelligent rack PDUs, KVM switches, and advanced data center solutions, Raritan empowers data centers with secure, real-time visibility and control. Operating out of Somerset, NJ, the company serves a global client base and is recognized for its commitment to innovation, security, and performance in the IT services sector.
Overview
Raritan’s sales and finance operations were experiencing inefficiencies due to disconnected systems. Data from Salesforce needed to be re-entered into their JDE ERP system manually, introducing the risk of errors and slowing down order fulfillment and commission processing. These inefficiencies not only impacted internal workflows but also threatened customer satisfaction and delivery timelines. With increasing sales activity and a growing backlog of opportunities to be converted, the company required a streamlined and reliable solution to improve speed and data accuracy across its core systems.
Approach
SPAR Solutions implemented a MuleSoft Anypoint integration between Salesforce and JDE ERP, automating key processes across order creation and commission handling. Business rules were documented and aligned to each order type to ensure accuracy and consistency in how data was transferred. Detailed process mapping also introduced clear audit checkpoints and automated compliance workflows. Notifications and data handling were tailored to the company’s operational needs, ensuring that every step of the order lifecycle—from opportunity conversion to order processing—was streamlined and accurate.
Conclusion
By integrating Salesforce and JDE ERP with MuleSoft, Raritan significantly reduced manual data entry, processing delays, and operational overhead. The improved system now creates orders in under 20 seconds—down from five minutes—resulting in a 25% productivity gain across affected teams. The integration not only enhanced internal efficiency but also supported faster, more accurate service delivery to customers, positioning Raritan for sustained growth in a competitive IT infrastructure market.
SPAR by THE Numbers
Let our numbers speak
At SPAR Solutions, we believe that numbers speak volumes, especially when they narrate tales of trust, dedication, and expertise. The numbers below describe not just our history as a company, but a promise of the unparalleled partnership we bring to every engagement.
1000
+
Completed Projects
20
+
Years in Business
6
+
Year Average Client Partnership
100
+
Technologies Supported
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